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Return policy

If you are not entirely satisfied by the item ordered, all Elama purchases can be exchanged or refunded within 14 days of reception. The merchandise must not be worn, altered or damaged, otherwise the products may be rejected and sent back to the customer.

Merchandise must be returned in its original condition and accompanied by its original tags. Please note that the shipping fees are not refundable.

Exchange at our Montreal or Toronto Locations

You can return or exchange the products purchased online within the next 14 days directly at our Montreal Rockland mall boutique or Toronto Yorkville showroom  The item must be in the same condition it was sent to you.

Exchange by mail

Before returning your item, please contact our customer service by email at connect@elamafur.com . 

For any exchange, no extra fee will be charged for the shipping of the replacement item within Canada.